We are looking for a passionate and experienced NOC Section Head to lead our Network Operations team which is working in a 24/7 shift model. In this role, you will oversee team performance, ensure quality and efficiency in operations, and drive continuous improvement in our processes. As a leader, you will manage both technical and administrative aspects, supporting your team’s growth and maintaining a high standard of service.

Your Key Responsibilities:

• Team Development: Guide team members in their personal and professional progress through regular feedback, goal setting, and coaching.
• Technical Assistance: Provide expert support on complex issues and assist team members with high-level troubleshooting.
• Scheduling & Workforce Management: Oversee shift schedules, manage vacation and time-off requests, and ensure optimal staffing.
• Process Creation & Improvement: Develop, implement, and optimize operational processes to enhance efficiency and reliability.
• Quality Assurance: Monitor service quality, perform regular audits, and implement corrective measures as needed.
• Reporting & Performance Metrics: Track and report on team performance metrics, identifying trends and areas for improvement.
• Cross-Department Collaboration: Work closely with other departments to align on goals and support seamless interdepartmental workflows.
• Capacity & Resource Planning: Forecast resource needs and allocate tools and personnel effectively to handle current and future demands.
• Team Leadership & Mentorship: Inspire and motivate the team, fostering a collaborative and growth-oriented environment.

Your Profile as a section Head NOC:

• At least 3 years of experience leading a team, ideally in Network Operations or a similar role.
• Technical understanding at a CCNA level
• Strong problem-solving skills with the ability to manage technical and organizational challenges efficiently.
• Excellent communication skills to ensure clear and respectful communication within the team and across departments.
• Empathy and fairness in team management; ability to foster a positive work environment and motivate team members.
• High stress resilience and the capacity to remain composed and effective under pressure.
• Fluent in Czech or Slovak (required), with good proficiency in English (German is a plus).
• Willingness to work during standard business hours but also to handle emergencies and unexpected situations as they arise.

Why Us? 
 
Since 2001, the name ambiFOX stands for reliability, creativity and success in IT outsourcing.
Since 2018, we have also been relying on Juniper's visionary SSR network technology, are a leading partner throughout Europe and now operate the most complex SSR network structure in the world. And with our all-round product nocware® , we offer our customers a complete package that has never been seen before. We are thus taking site networking to a whole new level and helping to shape the network world of the future.
 

If you too want to be part of the fox pack, apply now to join our dedicated NOC - team!!!